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Cancellation Policy

If any customer wishes to abandon the order that has already been shipped then he or she can only replace it with another product. Pure cancellation (followed by refund) is possible in cases where by the product is still sitting with the website /company and has not been dispatched by us.

Contrary to this Petsworld India owns the right at its discretion to cancel an order under circumstances such as unavailability or limited quantity of a certain product. Credit card fraud avoidance on our part will for obvious reasons logically lead to termination of the deal / order. Payments made by cheque will be cancelled on account of failure to deposit the cheque within 72 hours from order placement.

In case of an approved refund plea, all payments received by the company through any online transactions/ account will attract deductions amounting to 5% of the total order value as bank charges,
and will be charged back to the same card / account from which the company has received payments from.

Refunds, if approved are possible only through online transfers and A/c Payee Cheques.